FAQ – Frequently Asked Questions

Here you will find the most important questions and answers about ordering, shipping, and returns at VEGO Germany.

How long does shipping take?

Germany: 1–3 business days after payment is received.
European Union: 5–12 business days.
Worldwide (outside the EU): 10–45 business days.
Customs clearance may extend the delivery time.

What are the shipping costs?

Germany: Shipping is free of charge.
European Union: 19.99 €.
Worldwide (outside the EU): 69.99 €.

Are customs or import fees charged?

Within Germany and the EU, customs or import fees usually do not apply.
For deliveries to countries outside the EU, customs and import fees may apply. These are the responsibility of the recipient and are not included in the purchase price or the shipping costs.

Can I cancel my order?

Yes, you have a right of withdrawal of 14 days from the day you receive the goods.
A return is only possible if the product is unopened, complete, unused, and undamaged. Opened, installed, or used items are excluded from the right of withdrawal.

Who pays for the return shipping?

The customer bears the direct cost of returning the goods.
Additionally, a processing and storage fee of 5% of the product value will be charged.

Which payment methods do you offer?

We offer all payment methods available via Shopify Payments (e.g., credit card, Klarna, Sofort, Apple Pay, Google Pay) as well as PayPal. The payment methods shown at checkout may vary depending on your country and system settings.